Product Replacement

If you’ve experienced spoilage issues with your Immunomedics products, request replacements here

Product replacement

Please read the below for eligibility requirements.

Cold storage failure spoilage program instructions

If the Immunomedics medicine prescribed for a labeled indication was spoiled due to a catastrophic event or redundant system failure and no portion of the product was administered, the product may be eligible for replacement through the Immunomedics Spoilage Replacement Program.

*Product must be returned or a Certificate of Destruction must be provided to be eligible for replacement.

Note:

For quality or stability-related issues, please contact Immunomedics Medical Information at 1-(888-) 983-4668.

For expired product returns, please contact Immunomedics Customer Service at 1-(844)- 340-9828.

Requesting replacement product

  • Complete the Spoilage Replacement Form. Please write legibly and fill in all required fields. A Health Care Provider signature is required on the form.
  • Fax the form to (866) 223-9537 within 30 days of spoilage occurrence.
  • The request may take up to 5 business days to review. If approved, further instructions for returning the spoiled product or completing a Certificate of Destruction will be provided.
  • The request may take up to 5 business days to review. If approved, further instructions for returning the spoiled product or completing a Certificate of Destruction will be provided.
  • Returned product must be received by Immunomedics within 30 days of approval.
  • Replacement product generally ships within 10 business days following receipt of returned product.

Please read the below for eligibility requirements

  • Each instance of spoilage replacement requires completion of this form. Replacement is on a case-by-case basis at the sole discretion of Immunomedics.
  • Please retain all original product and its packaging for returns processing.
  • Immunomedics does not ship replacement product if the spoiled product was prepared for an off-label indication. Immunomedics does not ship replacement product if ANY portion of the product has been administered. Immunomedics can ship replacement product only to licensed facilities.
  • All spoilage requests are subject to review.
  • Immunomedics monitors this program for trends and excessive use and reserves the right to deny product replacement requests.
  • Immunomedics has an appeals process for denied requests. Please contact Immunomedics Customer Service to submit an appeal.
  • Approval of spoilage replacement request is subject to certain limitations and conditions set forth by Immunomedics.

Ready to request?

Fill out the replacement form here